Cultural Competency In Action™

DSS CEU Edition

3+ HOURS  ●  6 CHAPTERS  ●  3 DSS CEUs & CERTIFICATE
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Earn DSS-approved CEUs while turning cultural competency into daily practice. Learn quick strategies to communicate across differences, spot bias risks, and strengthen trust and follow-through in client support, teams, and documentation.

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Checklist

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  • Text length of individual points can be shorter or longer depending on your needs

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FROM BEFORE STATE TO SOME AWESOME AFTER STATE

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Key Element One

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Key Element Two

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Key Element Three

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GET INSIDE AWESOME COURSE

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Charlotte's Lesson Plan

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Charlotte's Lessons
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MEET YOUR TRAINERS

Charlotte Lichens

Charlotte Lichens is CircleUp’s lead trainer and a specialist in cultural competency, diversity, equity, inclusion and belonging, and communication skill development. She has trained 50,000+ participants and is known for making complex interpersonal dynamics feel approachable, relevant, and usable on the job.

What you will walk away with - LEARNING OUTCOMES

  • Define Cultural Competency 2.0 and distinguish it from traditional cultural competency by identifying at least two risks of relying only on traditional approaches.
  • Describe the purpose of Cultural Competency Cue Cards and identify at least two ways they can support real work actions (such as home visits, team meetings, or service planning) by preventing misunderstandings, clarifying values and needs, and strengthening relationships with clients, families, or coworkers.
  • Use Cultural Competency Cue Cards in a short scenario by choosing a relevant card topic and adapting the prompt into a clear, respectful, open-ended question that explores the person’s unique cultural values or needs without making assumptions.
  • Describe the four steps of a Values & Needs Exploration Meeting (mention the work action, ask questions, get clarity, create agreements) and apply them to a service or coworker scenario by drafting at least one clarifying question and one agreement or next step that honors the person’s values and supports the required work action.

Don't just take our word for it

See what our students have to say about our courses:

Trusted by over +5,000 students

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Select key testimonials that will help bust objections people will have (time, costs, effort). They want to know about results that your course provides.

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Select key testimonials that will help bust objections people will have (time, costs, effort). They want to know about results that your course provides.

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Select key testimonials that will help bust objections people will have (time, costs, effort). They want to know about results that your course provides.

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UNLIMITED ACCESS. ANYTIME.ANYWHERE.

Access Cultural Competency In Action™ From ANY device. Complete The Course ON YOUR TIME.

Secure Your DSS CEUs Today! Enroll In 11-hour DSS CEU Bundle Today!

WHAT YOU WILL LEARN IN AWESOME COURSE

  • Employees and frontline staff
  • Supervisors and managers
  • Social Workers & Service Coordinators
  • Probation Officers
  • HR teams and training leaders
  • Cross-functional teams
  • School staff and public service employees
  • Campus safety officers
  • Mediators & Restorative Justice Practitioners

STILL HAVE QUESTIONS?

    General Questions

  • How long is Cultural Competency In Action™?

    About 3 hours total.

  • Is my course refundable?

    Yes, but there are some very important limitations. You have 30 days to refund your course, however, we only offer refunds for courses that you have taken less than 10% of. 

    This is typically about 1-2 chapter of the training. If you need to request a return please email us at [email protected] and tell us what the course name is and the reason for the refund and we will confirm your progress and then issue the refund. It's as simple as that! 

  • Is it self-paced? In-person?

    Yes. Start immediately and complete it on your schedule.

    Contact us if you want to bring this course to your workplace. We offer live-online trainings and live in-person trainings at your site.

  • Who is this course designed for?

    This course is designed for professionals seeking DSS CEUs

    It is also great for teams, managers, service coordinators and cross-functional groups.

  • Is there a SCORM package available?

    Yes! We developed a beautiful interactive SCORM package that seamlessly integrates into your organization's LMS, perfect for New Hire Orientation and onboarding.

    Contact us today to learn more - [email protected]

  • Does this course include a Certificate?

    Absolutely! You will receive a certificate of Participation for the course that will be automatically available once the course is completed! You can download it as well. 

    For live online and in-person trainings, you will be auto-enrolled in a certificate course once you complete the session and will be able to access your certificate.

  • Is this course approved for GH, ARF, STRTP, and RCFR?

    Yes! This course is approved for DSS CEUs for GH, ARF, STRTP, and RCFR. The course number for each will appear on your certificate.

  • What is CircleUp's DSS Vendor Number?

    CircleUp's DSS Vendor Number is 2000826
CULTURAL COMPETENCY TOOLS FOR TEAMS

Schedule a Cultural Competency In Action™ Assessment Call

Use this 30-minute call to explore bringing Cultural Competency In Action™ to your workplace (Zoom or phone). We’ll review your goals, identify common cultural awareness gaps, and recommend tools, format, and next steps for your team.

  • ✓ Clear recommendation on format (self-paced vs live)
  • ✓ Practical tools your staff can apply right away
  • ✓ Timeline + quote if it’s a fit
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Pick a time that works
Free 30-minute assessment · Zoom or phone
Free

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