Start by getting grounded in what to expect, including training logistics, guidelines, and how to get the most value from the experience. You will be introduced to CircleUp’s approach and the purpose behind the Mean Well framework. Most importantly, you will walk away clear on the learning outcomes and what you will be able to do by the end of the training. This sets a focused foundation so you can track your progress and stay confident throughout.

Explore what it really means to “mean well” and why good intentions are not always experienced as helpful or respectful. Through a powerful video example and guided reflection, you will break down what happens when intent and impact do not match. You will learn how misunderstandings form and why they often escalate into conflict even when nobody meant harm. This section helps you recognize patterns early, so you can address issues before they become bigger problems.

Before people can resolve conflict, they usually have to unlearn their relationship to it. In this section, you will identify the common negative associations that cause people to avoid difficult conversations. You will also examine the real cost of avoidance, including stalled collaboration, increased tension, and unresolved frustration at work. Then you will reframe conflict as a tool for clarity, stronger teamwork, and better outcomes.

Learn the most common mistakes people make when addressing conflict and why those moves often make things worse. You will be guided through what to avoid, what to do instead, and how to approach someone in a way that reduces defensiveness. This section introduces practical techniques that help you stay clear, calm, and direct while still being respectful. These skills make it easier to resolve misunderstandings without turning the conversation into a fight.

This is where it all comes together into a step-by-step framework you can actually use in real situations. You will learn how to prepare yourself, open the conversation, clarify what happened, and work toward solutions with the other person. Each step is taught with examples and supported by guided practice so the process feels doable, not intimidating. By the end, you will have a repeatable method you can use anytime conflict shows up at work.

Now you will apply the full framework from start to finish, without interruptions, so it becomes real muscle memory. You will choose from workplace-relevant scenarios and practice handling conflict in a way that feels structured and professional. This section helps you feel the difference between avoiding conflict, reacting emotionally, and using a calm process that moves things forward. You will also leave with practical tips for implementing the approach on the job and sustaining the habit long-term.

Wrap up by reviewing the key concepts, skills, and tools you built throughout the training. You will reflect on your personal takeaways and how you plan to apply the framework in real situations. This final section reinforces confidence and clarity so participants leave feeling ready, not overwhelmed. The training concludes with a course evaluation to capture feedback and support continuous improvement.