Charlotte

Lichens

Teaches

Cultural Competency Conversations™ (DSS CEU Edition)

6.5+ HOURS  ●  3 LESSONS  ●  15 RECIPES
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Earn DSS-approved CEUs while turning cultural competency into daily practice. Learn quick strategies to communicate across differences, spot bias risks, and strengthen trust and follow-through in client support, teams, and documentation.

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Checklist

Include a list of items to support the central theme of your page. Bulleted lists are a great way to parse information into digestible pieces.

  • Text length of individual points can be shorter or longer depending on your needs

  • Text length of individual points can be shorter or longer depending on your needs

  • Text length of individual points can be shorter or longer depending on your needs

FROM BEFORE STATE TO SOME AWESOME AFTER STATE

In this section we want to focus on three main elements that your students would find compelling

Key Element One

Put a brief description about the key element here and keep all of them the same length so that they line up. Do not be too wordy.

Key Element Two

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Key Element Three

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GET INSIDE AWESOME COURSE

Craft a snappy overview that highlights the essence of the course in just 3-5 sentences. Use engaging language focused on the skills and benefits students will gain, rather than listing topics. Mention any unique aspects of the course format. Close with a call to action. The summary should briskly capture interest before readers dive into the full details.

Charlotte's Lesson Plan

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A short multi-line sentence can go here. Try to keep all of the items the same length so thet line up.

Charlotte's Lessons
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MEET YOUR TEACHER

Charlotte Lichens

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Close by welcoming students to join the course and expressing excitement to help them. This injects a human, approachable voice into the bio.

WHAT YOU WILL LEARN IN AWESOME COURSE

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  • Each item should try to be one line in length
  • Start with the easy things they will be learning
  • And then list the more difficult things
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See what our students have to say about our courses:

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Select key testimonials that will help bust objections people will have (time, costs, effort). They want to know about results that your course provides.

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UNLIMITED ACCESS. ANYTIME.ANYWHERE.

Learn from an ever-growing library and unlimited streaming on your phone, tablet, and laptop.

Cultural Competency Conversations™ is designed for professionals and teams who want conversation tools to discuss culture without offending others. This includes:

  • Employees and frontline staff
  • Supervisors and managers
  • Social Workers & Service Coordinators
  • Probation Officers
  • HR teams and training leaders
  • Cross-functional teams
  • School staff and public service employees
  • Campus safety officers
  • Mediators & Restorative Justice Practitioners

Learning Outcomes

By the end of this course, you will be able to…

  • Define cultural humility, name its three parts, and define each one (self-reflection, power awareness, respectful engagement).

  • Put in order the four steps of a Cultural Competency Conversation and identify what each step does (including All Potential Conversation Response Options)

  • Apply the conversation steps to a short scenario (for example, food offered or removing shoes) and select a next action that respects the person and follows policy.

  • Explain when to pause and check assumptions and tell the difference between internal and external diversity.

  • Choose a clear, respectful, and situation-appropriate cultural competency question to learn more about someone’s request, value, or behavior.

STILL HAVE QUESTIONS?

    General Questions

  • How long is Cultural Competency Conversations™?

    About 3 hours total.

  • Is my course refundable?

    Yes, but there are some very important limitations. You have 30 days to refund your course, however, we only offer refunds for courses that you have taken less than 10% of. 

    This is typically about 1-2 chapter of the training. If you need to request a return please email us at [email protected] and tell us what the course name is and the reason for the refund and we will confirm your progress and then issue the refund. It's as simple as that! 

  • Is it self-paced? In-person?

    Yes. Start immediately and complete it on your schedule.

    Contact us if you want to bring this course to your workplace. We offer live-online trainings and live in-person trainings at your site.

  • Who is this course designed for?

    This course is designed for professionals seeking DSS CEUs

    It is also great for teams, managers, service coordinators and cross-functional groups.

  • Is there a SCORM package available?

    Yes! We developed a beautiful interactive SCORM package that seamlessly integrates into your organization's LMS, perfect for New Hire Orientation and onboarding.

    Contact us today to learn more - [email protected]

  • Does this course include a Certificate?

    Absolutely! You will receive a certificate of Participation for the course that will be automatically available once the course is completed! You can download it as well. 

    For live online and in-person trainings, you will be auto-enrolled in a certificate course once you complete the session and will be able to access your certificate.

  • Is this course approved for GH, ARF, STRTP, and RCFR?

    Yes! This course is approved for DSS CEUs for GH, ARF, STRTP, and RCFR. The course number for each will appear on your certificate.

  • What is CircleUp's DSS Vendor Number?

    CircleUp's DSS Vendor Number is 2000826
CULTURAL CONVERSATIONS FOR TEAMS

Schedule a Cultural Competency Conversations™ Assessment Call

Use this 30-minute call to explore bringing Cultural Competency Conversations™ to your workplace (Zoom or phone). We’ll review your goals, identify common friction points in conversations about cultural differences, and recommend the best format and next steps.

  • ✓ Clear recommendation on format (self-paced vs live)
  • ✓ Practical focus areas for your staff’s day-to-day conversations
  • ✓ Timeline + quote if it’s a fit
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Free 30-minute assessment · Zoom or phone
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