Earn 11 hours of DSS-approved CEUs with a practical, scenario-based cultural competency series built for developmental services professionals.
This 4-course, self-paced bundle is designed for service coordinators and service providers supporting individuals with developmental disabilities and their families. You will earn 11 hours of DSS-approved CEUs through engaging videos, realistic scenarios, and quick reflection checks that translate directly to client-facing communication and documentation. The CEU Edition includes an assessment and certificate after each course, so you can track progress and prove completion.
By completing this CEU bundle, you will:
Built for professionals who need stronger cultural competency skills and want to earn DSS CEUs through realistic, job-relevant training.
I usually dread knocking out CEUs, but this bundle was the opposite. Each course stayed focused, the videos and scenarios kept it moving, and the lessons felt built for real DSS work, not generic training language. Romello’s storyline was a smart thread throughout because it mirrored the kinds of early-career mistakes I remember making, trying to help, but using language that created confusion or shutdown. I walked away with repeatable tools I can use immediately across documentation, client conversations, and staff communication, especially around simplifying without being dismissive, choosing supports that match the client, and replacing jargon with clear plain language. Finishing the full 11 hours felt doable because the design is broken into clean sections with strong takeaways. I got my DSS CEU hours, but more importantly, I gained skills that will improve service quality and reduce avoidable miscommunication.
Training Manager
Train on your schedule
Earn all 11 DSS CEUs in one bundle
Get certificates as you finish
Download tools you will actually use
Check your understanding as you go
Support is included if you need it
Check out the courses included in this bundle:
Earn 2 hours of DSS-approved CEUs while learning plain-language tools you can use immediately. Follow Romello’s service-coordinator scenarios, spot do’s and don’ts, and practice clearer steps, better delivery, less jargon.
Earn DSS-approved CEUs while clarifying what “culture” means in service work. Explore norms, values, and identity through engaging videos and reflection, then connect insights to communication, trust, and better outcomes for clients.
Earn DSS-approved CEUs while turning cultural competency into daily practice. Learn quick strategies to communicate across differences, spot bias risks, and strengthen trust and follow-through in client support, teams, and documentation.
Earn DSS-approved CEUs while turning cultural competency into daily practice. Learn quick strategies to communicate across differences, spot bias risks, and strengthen trust and follow-through in client support, teams, and documentation.
Co-Founder | Senior Restorative Justice Practitioner | Senior Mediator
Tiffany Hoang is a restorative justice and DEI practitioner, mediator, and cultural competency expert who has designed and facilitated hundreds of trainings for thousands of people across the United States, including service coordinators, educators, corporate staff, and nonprofit professionals. As co-founder of CircleUp Education, she brings 12+ years of experience helping organizations strengthen communication, navigate conflict, and build practical, community-rooted approaches to equity and restorative practice. Her work is grounded in Peace and Conflict Studies from UC Berkeley, formal mediation training, and years of hands-on experience coaching teams and developing training programs that translate complex concepts into usable workplace skills. Tiffany’s teaching style is practical, engaging, and built for real-world application. She uses scenario-based learning, experiential activities, and elements of improvisation to help learners build confidence in the moment, not just understand the theory. Tiffany is known for making sensitive and complex topics approachable by giving participants clear language, concrete examples, and tools they can use immediately with clients, colleagues, and teams. Her goal is to help people communicate with clarity and care while staying grounded in culture, context, and the realities of diverse communities. She is excited to welcome you into this course and support your growth through meaningful practice, reflection, and skill-building. Join the training and get ready to learn tools you can use right away, with guidance that is clear, human, and built for the work you actually do.
Training & Customer Success Lead
Lead Trainer | Restorative Justice Practitioner | Diversity Equity Inclusion Trainer | Cultural Competency Expert Charlotte Lichens is a dynamic and grounding force on the CircleUp Education training team, serving as a Lead Trainer with a remarkable ability to turn complex topics into deeply relatable learning moments. With a background in psychology and cross-cultural studies, Charlotte has delivered hundreds of high-impact trainings on cultural competency, implicit bias, restorative justice, and communication skills to thousands of employees across schools, city governments, regional centers, and small businesses. Her facilitation style blends charisma, clarity, and compassion—making even the most challenging DEI topics accessible and engaging. Charlotte is especially skilled at helping participants connect big-picture ideas to their everyday work, using real-world examples and interactive strategies that spark insight and reflection. She’s also a core contributor to CircleUp’s restorative practices work in schools, where she designs and leads innovative, memorable circle experiences that build inclusion and connection among students and staff. Whether working with large organizations or small teams, Charlotte consistently creates safe, energizing spaces where learning feels personal, relevant, and transformative.
Yes! All 4 courses are approved for DSS CEUs for GH, ARF, STRTP, and RCFR. The course number for each will appear on your certificate.
The bundle takes about 11 hours to complete. It includes 4 courses that are 2-3 hours long each. There are workbook activities and practice rounds built into the courses as well.
Absolutely! You will receive a DSS CEU Certificate for each of the 4 courses that will be automatically available once the course is completed! You can download it as well.
For live online and in-person trainings, you will be auto-enrolled in a certificate course once you complete the session and will be able to access your certificate.
The Course number will be automatically added on the certificate as well.
Yes, but there are some very important limitations. You have 30 days to refund your bundle; however, we only offer refunds for bundles that you have taken less than 10% of.
This is typically about 1-2 chapters of the first course in the bundle. If you need to request a return please email us at [email protected] and tell us what the bundle name is and the reason for the refund and we will confirm your progress and then issue the refund. It's as simple as that!
Yes! We can add a SCORM package to your organization's LMS. Contact us for a free assessment to discuss pricing and logistics. Our email is [email protected]
CircleUp's DSS Vendor Number is 2000826
Read Reviews From The 4 Courses
So funny! I love Romello and the situations that the course put me through. I also learned a lot too. Great job CircleUp!
So funny! I love Romello and the situations that the course put me through. I also learned a lot too. Great job CircleUp!
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