Cultural Competency Uncovered 11-hour Training Series - CEU Edition
Build real-world skills in cultural awareness, humility, and inclusion. Earn 11 hours of DSS certified CEUs while learning about accessible language, cultural norms, and how to have equitable conversations about culture with the people you support.
About this bundle
The Cultural Competency Uncovered Training Series was designed for service coordinators, service providers, educators, and employees who support individuals with developmental disabilities. This 4-part, 11-hour, self-paced training helps participants deepen their understanding of cultural identity, bias, equity, and person-centered service. Through engaging videos, real-world scenarios, and interactive reflections, this series offers a meaningful learning journey using accessible language and practical examples.
The CEU Edition includes a test and certificate after each course that will award you with DSS approved CEUs.
What You Will Learn
By completing this course bundle, you will:
Who is this bundle for:
This training series is ideal for professionals who work with individuals and families from diverse backgrounds, especially within the developmental disabilities system. This includes:
- Service Coordinators at California Regional Centers
- Social workers and case managers
- Educators and school-based professionals
- Nonprofit staff and community-based service providers
- Conflict mediators and facilitators
- Anyone interested in building cultural competency in professional settings
- Professionals looking for professional development to bolster your resume
Included with this Amazing Academy
6 Months Unlimited Access
Free Technical Support
Certificate of Completion & DSS CEUs (IACET CEUs Coming Soon!)
Downloadable Workbooks
Study on your own terms with 24/7 access
Online tests with instant results
Revisit any lesson as many times as you like
Access from anywhere across multiple devices
This bundle includes the following courses:
Check out the courses included in this bundle!
Part 1 - Accessible Language In Action - CEU Edition
Unlock the power of accessible language in communication with "Accessible Language in Action." This self-paced course equips participants with practical tools to effectively engage diverse populations, tailor communication and foster respect.
Part 2 - Unraveling Cultural Threads - CEU Edition
Rethink what culture is in Unraveling Cultural Threads, an interactive self-paced course designed to explore various aspects of culture through a DEI lens.
Part 3 - Cultural Competency Conversations -CEU Edition
Learn how to deepen your knowledge of cultural behaviors, norms, and values in a respectful and mindful way all while preventing implicit discrimination by using the Cultural Competency Conversations Practice.
Part 4 - Cultural Competency In Action - CEU Edition
Learn quick, easy, and deeply impactful cultural competency skills to help you and your community prevent misunderstandings, identify similarities and differences, and engage in conversations about culture, values, norms, and traditions.
Taught by world class instructors:
Tiffany Hoang
Co-Founder | Senior Restorative Justice Practitioner | Senior Mediator
Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant | Cultural Competency Expert Tiffany Hoang is a restorative justice and DEI practitioner, mediator, and trainer who has designed and facilitated hundreds of trainings for thousands of people across the U.S., including service coordinators, educators, corporate staff, and nonprofit professionals. As co-founder of CircleUp Education, she brings over a decade of experience supporting organizations in building practical, community-rooted approaches to conflict resolution, equity, and restorative practices. Her work draws on a background in Peace and Conflict Studies from UC Berkeley, formal training in mediation and yoga, and years of hands-on experience coaching teams and developing training programs. Tiffany also incorporates elements of improvisation and experiential learning to create real-world scenarios that help participants build applicable skills. As a first-generation Vietnamese American, she brings lived experience and a thoughtful perspective to her work, with attention to culture, context, and the practical needs of diverse communities.
Charlotte Lichens
Training & Customer Success Lead
Lead Trainer | Restorative Justice Practitioner | Diversity Equity Inclusion Trainer | Cultural Competency Expert Charlotte Lichens is a dynamic and grounding force on the CircleUp Education training team, serving as a Lead Trainer with a remarkable ability to turn complex topics into deeply relatable learning moments. With a background in psychology and cross-cultural studies, Charlotte has delivered hundreds of high-impact trainings on cultural competency, implicit bias, restorative justice, and communication skills to thousands of employees across schools, city governments, regional centers, and small businesses. Her facilitation style blends charisma, clarity, and compassion—making even the most challenging DEI topics accessible and engaging. Charlotte is especially skilled at helping participants connect big-picture ideas to their everyday work, using real-world examples and interactive strategies that spark insight and reflection. She’s also a core contributor to CircleUp’s restorative practices work in schools, where she designs and leads innovative, memorable circle experiences that build inclusion and connection among students and staff. Whether working with large organizations or small teams, Charlotte consistently creates safe, energizing spaces where learning feels personal, relevant, and transformative.