Accessible Language In Action™

Self-Paced Course

Practical communication tools for clarity, access, and respect in real client conversations.

Cultural Competency Uncovered Series

2 HOURS  ●  6 LESSONS  ●  CERTIFICATE INCLUDED
Trailer Preview Share

Most communication breakdowns are not about intent. They happen when information is hard to access, too dense, full of jargon, or delivered in a way that does not match a person’s needs. This course helps you choose language and delivery that improve understanding, trust, and outcomes.

Enroll Now (Instant Access, $69.95)
Bring This Training to My Team

Instant access • Skill-building practice • Real client scenarios • Certificate of Participation Included

$69.95 | 12-month Access

Accessible Language in Action is a 2-hour skill sprint that helps you communicate so clients understand, follow through, and feel respected. Learn simple language swaps, clearer step-by-step instructions, and delivery tips you can use immediately. Built with realistic scenarios, do’s and don’ts, and short videos to help the tools stick. A certificate of completion is included.

  • Apply the 4 elements of accessible language in real scenarios

  • Turn complex instructions into clear, doable next steps

  • Improve delivery that affects comprehension (tone, pacing, amount, formatting)

  • Replace jargon and acronyms with plain-language alternatives

Accessible communication. CLEARER NEXT STEPS.

For service coordinators, social workers, therapists, case managers, support staff, and training managers who want clearer client communication, fewer repeat explanations, and stronger follow-through, especially when supporting individuals with disabilities.

Enroll Now, Get Instant Access Schedule a Free Training Consult

1) Accessible Language Essentials

Most communication breakdowns do not happen because of “bad intent.” They happen when information is too dense, full of jargon, or delivered in a way that does not match the client’s needs. This course teaches the core elements of accessible language so you can communicate with clarity, respect, and consistency, without overexplaining.

2) Client-Fit Communication Choices

You will learn how to match communication options to real client profiles, including when to use interpreters, plain-language handouts, visuals, or other supports. You will practice turning complex instructions into clear steps, and choosing delivery approaches that improve comprehension and reduce confusion in the moment.

3) Real-World Scenarios

Follow Romello, a service coordinator working with families, as he learns what works and what does not in real support-service interactions. Through practical scenarios, do’s and don’ts, short videos, and interactive activities, you will spot patterns, make better choices, and build communication habits you can use immediately on your next call.

Take A Sneak Peak Inside Accessible Language in Action™

Accessible Language in Action™ helps support professionals communicate in ways that are clearer, more respectful, and easier for clients to understand, especially when supporting individuals with disabilities and their families. You will learn the four key components of accessible language and how to apply them in real workplace scenarios. Through short videos, interactive activities, and do’s and don’ts, you will practice better communication choices and use stronger alternatives right away. The course follows Romello, a service coordinator working with families, so the learning stays practical and relevant. Complete the 2-hour self-paced training on your schedule and earn a certificate of completion.

Tiffany's Lesson Plan

In this opening chapter, you will get oriented to CircleUp Education and how to move through the course quickly and confidently. You will learn how lessons are structured, how the videos and activities work, and how to get the most value from the interactive parts. You will also set a simple personal goal so the course stays focused on what you want to improve right away. By the end, you will be ready to start applying tools immediately, not just collecting information.

This chapter introduces the Cultural Competency Uncovered series and shows where Accessible Language in Action™ fits in the larger pathway. You will get a quick snapshot of what each part covers so you can decide if you want to continue later, without feeling locked into a full series now. You will also reflect on your current communication habits, what already works, and where misunderstandings tend to happen. You will leave with a clear focus for the rest of the course and what you want to change first.

In this chapter, you will learn the four core components of accessible language and why they matter in real client interactions. You will learn how to offer the right options and supports, simplify without sounding dismissive, and adjust delivery for comprehension. You will also learn how word choice can either build trust or create shutdown, even when your intent is good. The goal is to give you a simple framework you can use in the moment, especially when things feel tense or high-stakes.

This is where the course becomes highly practical and scenario-driven. You will meet Romello, a service coordinator working with families, and follow real workplace moments that show what works and what does not. You will watch short examples with clear do’s and common don’ts, then break down what happened and why it mattered. You will practice choosing better language, better supports, and better delivery so clients can understand and follow through. By the end, you will recognize patterns faster and feel more confident in real conversations.

In this chapter, you will learn five best practices that make accessible communication consistent and repeatable, not just something you “try” when you remember. You will focus on what this looks like day to day in documentation, meetings, client interactions, and service planning. You will also learn what gets in the way in real workplaces, like time pressure, assumptions, and inconsistent team expectations, and how to adjust without adding extra work. You will leave with strategies you can apply immediately and reinforce in your team environment.

This final chapter helps you consolidate what you learned and turn it into next steps you will actually use. You will review the four components, the key lessons from Romello’s scenarios, and the five best practices, then complete short reflection prompts that connect the course to your real work. You will choose specific changes to make in how you explain, structure, and deliver information going forward. You will also confirm completion requirements and receive your certificate of completion. The goal is to leave with clarity and follow-through, not just notes.

Start the 2-Hour Course Now Talk to Us About Team Access & SCORM Packages

Tiffany's Lessons
Chapter 1 - Getting Acquainted
Chapter 2 - Training Series Overview
Chapter 3 - Accessible Language 101
Chapter 4 - Accessible Language in Action!
Chapter 5 - Best Practices
Chapter 6 - Closing and Reflection
MEET YOUR TRAINER

Tiffany Hoang

Tiffany Hoang is a restorative justice and DEI practitioner, mediator, and cultural competency expert who has designed and facilitated hundreds of trainings for thousands of professionals across the United States and abroad, including service coordinators, educators, corporate staff, and nonprofit teams. As co-founder of CircleUp Education, she brings 12+ years of experience helping organizations strengthen communication, navigate conflict, and apply equity and restorative practice in day-to-day work. Her approach is grounded in Peace and Conflict Studies from UC Berkeley, formal mediation training, and years of building practical tools that teams can use immediately.

Tiffany is known for teaching in a way that feels clear, human, and usable, even when the topic is complex or sensitive. She uses realistic scenarios, do’s and don’ts, and interactive practice to help you hear what is working, spot what is not, and choose better language in the moment. Instead of abstract concepts, you will learn frameworks, examples, and small shifts that create real change with clients, colleagues, and teams. You will leave the course with stronger confidence, clearer communication habits, and tools you can apply the same day.

She is excited to guide you through the training and help you build skills you can rely on in real situations. Join the course and experience a teaching style that is practical, supportive, and designed to help you get results fast.

What you will walk away with - LEARNING OUTCOMES:

  • Identify the four aspects of accessible language—Availability & Options, Simplification, Language Delivery, and Expansive vs. Contractive Language—by matching each aspect to its correct description or example.
  • Select the most appropriate communication option(s) for a given client profile (e.g., interpreter, plain-language handout, visual aid) to support availability & options.
  • Choose the best simplification strategy for a complex instruction (e.g., break into steps, remove extra info, use visuals) to improve clarity.
  • Distinguish effective from ineffective language delivery choices (e.g., font size/amount of text, pacing/volume, tone/pronunciation) and select the adjustment that improves comprehension in a scenario.
  • Identify jargon and acronyms in sample statements and select the clearest plain-language alternative, and recognize likely negative impacts on clients when accessible language is not used.

Don't just take our word for it

See what our students have to say about our courses:

Trusted by over +10,000 students

Start Learning Now (2 Hours) Bring Course To Your Org

“Honestly, this was the most useful two-hour course I have taken in years. The tools are practical, the pace is easy to follow, and the scenarios felt like real client conversations. Romello reminded me of how I sounded when I first started, so the do’s and don’ts really stuck.”

Janelle P.
Service Coordinator

“I bought this for myself and ended up sharing it with my team because it’s immediately usable. The course breaks down what to say, how to say it, and how to avoid misunderstandings without sounding rigid. The videos and quick activities made it surprisingly engaging.”

Marcus D.
Program Supervisor

“This course helped me tighten up my communication without losing warmth. I loved that it focuses on real-world decision points, not theory. The scenario approach with Romello made it easy to spot patterns and choose better wording in the moment. I used a few changes the same week.”

Elena S.
Clinical Social Worker

“This is the kind of training people actually finish. It’s short, clear, and well-produced, and the examples keep you paying attention. The biggest win for me was learning how to simplify instructions into steps that clients/families can follow without feeling talked down to.”

Kevin R.
Training Manager

“I expected something dry, but it was actually fun and very practical. The do’s and don’ts made me realize where I overload clients with information. Romello’s scenarios felt familiar, and the course gave me better options that still sound like me.”

Nadia K.
Therapist, Community Services

“This training was a great reset. It gave me better language I can use right away and helped me catch small habits that create confusion. The videos were short but effective, and the interactive parts made it easy to stay focused. Romello’s story felt like a mirror of early-career mistakes.”

Omar H.
Case Manager

UNLIMITED ACCESS. ANYTIME.ANYWHERE.

Access Accessible Language In Action™ From ANY device. Complete The Course ON YOUR TIME.

Finish Today, Get Certified Plan Team Rollout (Book Call)

Accessible Language in Action™ is designed for professionals and teams who need clear, respectful communication that clients can actually follow. This includes:

  • Professionals building a stronger communication toolkit
  • Service coordinators supporting clients and families
  • Social workers, therapists, and case managers
  • Supervisors, managers, and program leads
  • Frontline staff providing direct support services
  • Training managers and staff development teams
  • Quality assurance, documentation, and compliance support staff
  • Teams serving diverse communities and client needs

STILL HAVE QUESTIONS?

    General Questions

  • How long is Accessible Language In Action™?About 2 hours total.

    About 2 hours total.

  • Is my course refundable?

    Yes, but there are some very important limitations. You have 30 days to refund your course, however, we only offer refunds for courses that you have taken less than 10% of. 

    This is typically about 1-2 chapter of the training. If you need to request a return please email us at [email protected] and tell us what the course name is and the reason for the refund and we will confirm your progress and then issue the refund. It's as simple as that! 

  • Is it self-paced? In-person?

    Yes. Start immediately and complete it on your schedule.

    Contact us if you want to bring this course to your workplace. We offer live-online trainings and live in-person trainings at your site.

  • Who is this course designed for?

    This course is designed for professionals seeking certificated courses on cultural competency to enhance their professional development

    It is also great for teams, managers, service coordinators, and cross-functional groups.

  • Is there a SCORM package available?

    Yes! We developed a beautiful interactive SCORM package that seamlessly integrates into your organization's LMS, perfect for New Hire Orientation and onboarding.

    Contact us today to learn more - [email protected]

  • Does this course include a Certificate?

    Absolutely! You will receive a certificate of Participation for the course that will be automatically available once the course is completed! You can download it as well. 

    For live online and in-person trainings, you will be auto-enrolled in a certificate course once you complete the session and will be able to access your certificate.
ACCESSIBLE COMMUNICATION FOR TEAMS

Schedule an Accessible Language In Action™ Assessment Call

Use this 30-minute call to explore bringing Accessible Language In Action™ to your workplace (Zoom or phone). We’ll review your goals, identify common communication breakdowns, and recommend the best format and next steps.

  • ✓ Clear recommendation on format (self-paced vs live)
  • ✓ Practical focus areas for your staff’s day-to-day conversations
  • ✓ Timeline + quote if it’s a fit
Please avoid names or sensitive details in the form, general context is perfect.
Pick a time that works
Free 30-minute assessment · Zoom or phone
Free

You May Also Like:

Customers like you also really enjoyed these courses

View All Self-Paced Courses

HEAD TO CIRCLEUPED.COM TO EXPLORE MORE TRAININGS

Looking for more training topics or live formats?

See additional trainings and formats, including live Zoom and in-person delivery.

Explore Trainings
Enroll Now Experience Live Version Today