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Cultural Competency Uncovered Training Series - San Andreas Regional Center
The Cultural Competency Uncovered is a refreshed, real-world training series designed to move beyond cultural awareness and into practical, respectful action. This series helps regional center staff explore the layers of cultural norms, accessible language use, and the role that assumptions and culture play in everyday interactions with clients, families, and coworkers. The goal? To build stronger, more inclusive relationships and enhance your ability to support people form different cultural backgrounds.
Here's what you'll learn:
Part 1 - Accessible Language In Action
Part 2 - Unraveling Cultural Threads
Part 3 - Cultural Competency
Part 4 - Cultural Competency in Action
Enroll in this learning track and beging your journey to improving your skills.
35 Lessons
Part 1 - Accessible Language In Action - San Andreas Regional Center
Unlock the power of accessible language in communication with "Accessible Language in Action." This self-paced course equips participants with practical tools to effectively engage diverse populations, tailor communication and foster respect.
51 Lessons
Part 2 - Unraveling Cultural Threads - San Andreas Regional Center
Rethink what culture is in Unraveling Cultural Threads, an interactive self-paced course designed to explore various aspects of culture through a DEI lens.
43 Lessons
Part 3 - Cultural Competency Conversations - San Andreas Regional Center
Learn how to deepen your knowledge of cultural behaviors, norms, and values in a respectful and mindful way all while preventing implicit discrimination by using the Cultural Competency Conversations Practice.
36 Lessons
Part 4 - Cultural Competency In Action - San Andreas Regional Center
Learn quick, easy, and deeply impactful cultural competency skills to help you and your community prevent misunderstandings, identify similarities and differences, and engage in conversations about culture, values, norms, and traditions.
Earn your awesome certificate
Complete all of the courses and unlock your awesome certificate
NEED TO TAKE A MAKE-UP SESSION? FIND YOUR COURSE BELOW!
Did you miss a live-online Cultural Competency course and need to take a make-up session? Find the course that you missed, click on VIEW COURSE and begin your make-up sessions journey! You will automatically receive a certificate once you complete the lesson.
You will find the Cultural Competency Uncovered Parts 1-4 Below
MAKE-UP Part 1 Accessible Language In Action - San Andreas Regional Center
Click to start your make-up course!
MAKE-UP Part 2 Unraveling Cultural Threads - San Andreas Regional Center
Click to start your make-up course!
MAKE-UP Part 3 Cultural Competency Conversations - San Andreas Regional Center
Click to start your make-up course!
MAKE-UP Part 4 Cultural Competency In Action - San Andreas Regional Center
Click to start your make-up course!
Instructor(s)
Co-Founder | Senior Restorative Justice Practitioner | Senior Mediator Tiffany Hoang
Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant | Cultural Competency Expert
Tiffany Hoang is a restorative justice and DEI practitioner, mediator, and trainer who has designed and facilitated hundreds of trainings for thousands of people across the U.S., including service coordinators, educators, corporate staff, and nonprofit professionals. As co-founder of CircleUp Education, she brings over a decade of experience supporting organizations in building practical, community-rooted approaches to conflict resolution, equity, and restorative practices. Her work draws on a background in Peace and Conflict Studies from UC Berkeley, formal training in mediation and yoga, and years of hands-on experience coaching teams and developing training programs. Tiffany also incorporates elements of improvisation and experiential learning to create real-world scenarios that help participants build applicable skills. As a first-generation Vietnamese American, she brings lived experience and a thoughtful perspective to her work, with attention to culture, context, and the practical needs of diverse communities.
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Training & Customer Success Lead Charlotte Lichens
Lead Trainer | Restorative Justice Practitioner | Diversity Equity Inclusion Trainer | Cultural Competency Expert
Charlotte Lichens is a dynamic and grounding force on the CircleUp Education training team, serving as a Lead Trainer with a remarkable ability to turn complex topics into deeply relatable learning moments. With a background in psychology and cross-cultural studies, Charlotte has delivered hundreds of high-impact trainings on cultural competency, implicit bias, restorative justice, and communication skills to thousands of employees across schools, city governments, regional centers, and small businesses.
Her facilitation style blends charisma, clarity, and compassion—making even the most challenging DEI topics accessible and engaging. Charlotte is especially skilled at helping participants connect big-picture ideas to their everyday work, using real-world examples and interactive strategies that spark insight and reflection. She’s also a core contributor to CircleUp’s restorative practices work in schools, where she designs and leads innovative, memorable circle experiences that build inclusion and connection among students and staff.
Whether working with large organizations or small teams, Charlotte consistently creates safe, energizing spaces where learning feels personal, relevant, and transformative.
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Co-founder | Chief Executive Officer Tyrone Botelho
Restorative Justice Practitioner | DEI Training & Consulting Specialist | Cultural Competency Expert | Certified Mediator
Tyrone Botelho is a restorative justice practitioner, mediator, and DEI consultant who has designed and facilitated hundreds of trainings for thousands of participants across the U.S., including service coordinators, educators, municipal agencies, hospital systems, K–12 school districts, small businesses, and international firms. As co-founder of CircleUp Education, he brings over 15 years of experience in advanced conflict resolution, equity-centered consulting, and restorative justice program development. He holds a degree in Peace and Conflict Studies from UC Berkeley and studied international relations at Sciences Po in Paris. Tyrone’s work is rooted in multicultural education, cultural competency, and deep listening, which he integrates into each training and dialogue process. As a trained mediator, he helps institutions navigate complex cultural dynamics and build sustainable practices that support inclusion, accountability, and systemic change.
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