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Cultural Competency Uncovered Training Series
The Cultural Competency Uncovered is a refreshed, real-world training series designed to move beyond cultural awareness and into practical, respectful action. This series helps regional center staff explore the layers of cultural norms, accessible language use, and the role that assumptions and culture play in everyday interactions with clients, families, and coworkers. The goal? To build stronger, more inclusive relationships and enhance your ability to support people form different cultural backgrounds.
Here is the Course LineUp:
Accessible Language In Action
Unraveling Cultural Threads
Cultural Competency Conversations - Cultural Humility
Cultural Competency in Action
Start Your Learning Journey Today!
34 Lessons
Part 1 - Accessible Language In Action - CEU Edition
Unlock the power of accessible language in communication with "Accessible Language in Action." This self-paced course equips participants with practical tools to effectively engage diverse populations, tailor communication and foster respect.
54 Lessons
Part 2 - Unraveling Cultural Threads - CEU Edition
Rethink what culture is in Unraveling Cultural Threads, an interactive self-paced course designed to explore various aspects of culture through a DEI lens.
44 Lessons
Part 3 - Cultural Competency Conversations -CEU Edition
Learn how to deepen your knowledge of cultural behaviors, norms, and values in a respectful and mindful way all while preventing implicit discrimination by using the Cultural Competency Conversations Practice.
37 Lessons
Part 4 - Cultural Competency In Action - CEU Edition
Learn quick, easy, and deeply impactful cultural competency skills to help you and your community prevent misunderstandings, identify similarities and differences, and engage in conversations about culture, values, norms, and traditions.
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The Biascend™ Collection - Regional Centers Edition
Here's what you'll learn:
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Enroll in this learning track and beging your journey to improving your skills.
1 Lessons
MindTrench™ - Understanding Explicit Bias & Associations
Explore how our brains form 'mindtrenches'—quick associations that shape our actions and decisions. This experiential training reveals how biases form, their workplace impact, and how to challenge them to foster fairness and inclusion.
5 Lessons
Mirage™ - Implicit Bias Interrupted
Uncover the hidden illusions our minds create—where what we think we see isn’t always what’s real. Explore implicit bias, recognize its impact, and practice tools to slow down and see situations more clearly with this experiential training.
5 Lessons
Call-In Card™ - Interrupting Implicit Bias Using Conscious Conversations
"The Call-In Card™ teaches the Conscious Conversation™—a tool to pause, reflect, and address questionable behaviors with clarity and care. Learn to interrupt bias without shame and build stronger, more respectful workplace connections.
0 Lessons
Crossed Culture™
Exploring Culture, Bias, and the Hidden Costs of Misunderstanding
0 Lessons
Equity-ish™
Unpacking Bias, Fairness, and Access in Real-World Workplace Decisions
0 Lessons
The EquiScope Lens™
An Equity-Based Tool for Uncovering Bias in Policies, Practices, and Procedures
0 Lessons
PersonCentrik™ Bias
Applying Person-Centered Thinking Through a Bias-Aware, Equity-Driven Lens
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Biascend™ Collection - Implicit Bias Training Series
Welcome to your core training series on implicit bias, stereotypes, and microaggressions. These sessions introduce essential concepts like how bias forms, how it operates beneath the surface of our awareness, and how it can lead to unintentional discrimination—even by kind, well-intentioned people
What to know:
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Start Learning about Bias Today
The Biascend™ Collection - Regional Centers Edition
The Biascend™ Collection is a powerful, three-part training series designed to help participants recognize the subtle ways bias shows up in everyday interactions—and what to do about it.
Inside this Learning Path:
Explore how bias forms and why it’s often invisible—even to us
Recognize how unspoken assumptions can shape workplace relationships
Practice tools to pause, reflect, and respond with care and clarity
Instructor(s)
Co-Founder | Senior Restorative Justice Practitioner | Senior Mediator Tiffany Hoang
Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant | Cultural Competency Expert
Tiffany Hoang is a restorative justice and DEI practitioner, mediator, and trainer who has designed and facilitated hundreds of trainings for thousands of people across the U.S., including service coordinators, educators, corporate staff, and nonprofit professionals. As co-founder of CircleUp Education, she brings over a decade of experience supporting organizations in building practical, community-rooted approaches to conflict resolution, equity, and restorative practices. Her work draws on a background in Peace and Conflict Studies from UC Berkeley, formal training in mediation and yoga, and years of hands-on experience coaching teams and developing training programs. Tiffany also incorporates elements of improvisation and experiential learning to create real-world scenarios that help participants build applicable skills. As a first-generation Vietnamese American, she brings lived experience and a thoughtful perspective to her work, with attention to culture, context, and the practical needs of diverse communities.
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Training & Customer Success Lead Charlotte Lichens
Lead Trainer | Restorative Justice Practitioner | Diversity Equity Inclusion Trainer | Cultural Competency Expert
Charlotte Lichens is a dynamic and grounding force on the CircleUp Education training team, serving as a Lead Trainer with a remarkable ability to turn complex topics into deeply relatable learning moments. With a background in psychology and cross-cultural studies, Charlotte has delivered hundreds of high-impact trainings on cultural competency, implicit bias, restorative justice, and communication skills to thousands of employees across schools, city governments, regional centers, and small businesses.
Her facilitation style blends charisma, clarity, and compassion—making even the most challenging DEI topics accessible and engaging. Charlotte is especially skilled at helping participants connect big-picture ideas to their everyday work, using real-world examples and interactive strategies that spark insight and reflection. She’s also a core contributor to CircleUp’s restorative practices work in schools, where she designs and leads innovative, memorable circle experiences that build inclusion and connection among students and staff.
Whether working with large organizations or small teams, Charlotte consistently creates safe, energizing spaces where learning feels personal, relevant, and transformative.
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Co-founder | Chief Executive Officer Tyrone Botelho
Restorative Justice Practitioner | DEI Training & Consulting Specialist | Cultural Competency Expert | Certified Mediator
Tyrone Botelho is a restorative justice practitioner, mediator, and DEI consultant who has designed and facilitated hundreds of trainings for thousands of participants across the U.S., including service coordinators, educators, municipal agencies, hospital systems, K–12 school districts, small businesses, and international firms. As co-founder of CircleUp Education, he brings over 15 years of experience in advanced conflict resolution, equity-centered consulting, and restorative justice program development. He holds a degree in Peace and Conflict Studies from UC Berkeley and studied international relations at Sciences Po in Paris. Tyrone’s work is rooted in multicultural education, cultural competency, and deep listening, which he integrates into each training and dialogue process. As a trained mediator, he helps institutions navigate complex cultural dynamics and build sustainable practices that support inclusion, accountability, and systemic change.
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