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Course Description

Unlock the power of Restorative CConversations with this foundational course designed to help you hold space for processing conflicts, de-escalating tense situations, and guiding individuals toward needs-based next steps. In this training, you will gain a deep understanding of restorative principles, learn key communication techniques, and see real-world examples of restorative conversations in action. Whether you work directly with clients or support teams behind the scenes, this course will provide you with essential skills to foster understanding, resolution, and healing in the workplace.

  • ✔ Certificate of Participation for the 3-hour Course

  • ✔ A clear framework for what a Restorative Conversation is and when to use it

  • ✔ Key restorative principles and values that guide effective communication

  • ✔ Practical skills for listening, asking powerful questions, and holding space

  • ✔ Confidence to de-escalate conflict and support people in processing challenges

  • ✔ Real-life examples and video demonstrations of Restorative Conversations in action

  • ✔ INCLUDES A FREE RESTORATIVE CONVERSATIONS CARD!

Start your Restorative Conversations Journey TODAY

Preview Course Lessons

    1. 2.1 Get Ready For Restorative Conversations

      FREE PREVIEW
    2. 2.2 Roots of Restorative! Connecting the Dots!

    3. 2.3 Defining Restore & Restorative

    4. 2.4 Optional Workbook Assignment - It's Your Turn! "Restorative"? Then and Now

    5. 2.5 Are you Ready For Restorative Conversations?

    6. 2.6 Optional Workbook Notes

    1. 3.1 Restorative Conversation Definition

    2. 3.2 Restorative Conversations? Chats? Dialogue? Let's Explore!

    3. 3.3 Common Uses of Restorative Conversations

      FREE PREVIEW
    4. 3.4 Optional Workbook Notes

    1. 4.1 The 5 Intentional Communication Skills

      FREE PREVIEW
    2. 4.2 Preparing For Video Lessons & Finding the RIGHT Learning Track

    3. 4.3 Let's Watch! HORRIBLE Listening Skills - Choose A Scenario Video

    4. 4.4 Workbook Assignment - Which Horrible Communication Skills Are Familiar?

    5. 4.5 Summary: HORRIBLE Listening & Engaged Body Language!

    6. 4.6 Optional Workbook Notes

    1. 5.1 Let's Watch! Active Listening & Body Language Skills - Choose A Scenario Video

    2. 5.2 Workbook Assignment - Active Listening & Body Language You Use & Their Impact

    3. 5.3 Summary - ACTIVE Listening & Engaged Body Language!

    4. 5.4 Workbook Assignment - Active Listening & Body Language In Your Life

    5. 5.5 Optional Workbook Notes

    1. 6.1 Let's Watch! Curiosity Questions - Choose A Scenario Video

    2. 6.2 Summary: Curiosity Questions

    3. 6.3 Workbook Assignment - Curiosity Questions in your Life

    4. 6.4 Optional Workbook Notes

About this course

  • $99.95
  • 60 lessons
  • 1.5 hours of video content

Reviews From Students

Real reviews from the training

5 star rating

Excellent training!

Russell Rowe

I ran into CircleUp Education at NACRJ's 9th National Conference. They offered an opportunity to participate in a pilot Restorative Conversations Training, a...

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I ran into CircleUp Education at NACRJ's 9th National Conference. They offered an opportunity to participate in a pilot Restorative Conversations Training, and I excited to share I just completed the training. First note, the facilitators, Tyrone and Tiffany, really took their time developing a fantastic training that could prepare someone with zero background in knowledge in RJ to hold a Restorative Conversation. I really valued the examples of the application of Restorative Conversations in many contexts, criminal and non-criminal, such as the workplace, school/campus, and CLS. The training not only equips you with the knowledge and skills to practice professionally, but reminds you that there is always a person at the end conflict and harm, and that these practices can be used in your personal life as much as your professional life.

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5 star rating

Restorative Conversation Training

Emmanuel Akoto

This is a great and insightful training I recommend for workers in every human institution.

This is a great and insightful training I recommend for workers in every human institution.

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star rating

Meet Your Instructor(s)

Co-Founder | Senior Restorative Justice Practitioner | Senior Mediator Tiffany Hoang

Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant | Cultural Competency Expert Tiffany Hoang is a restorative justice and DEI practitioner, mediator, and trainer who has designed and facilitated hundreds of trainings for thousands of people across the U.S., including service coordinators, educators, corporate staff, and nonprofit professionals. As co-founder of CircleUp Education, she brings over a decade of experience supporting organizations in building practical, community-rooted approaches to conflict resolution, equity, and restorative practices. Her work draws on a background in Peace and Conflict Studies from UC Berkeley, formal training in mediation and yoga, and years of hands-on experience coaching teams and developing training programs. Tiffany also incorporates elements of improvisation and experiential learning to create real-world scenarios that help participants build applicable skills. As a first-generation Vietnamese American, she brings lived experience and a thoughtful perspective to her work, with attention to culture, context, and the practical needs of diverse communities.