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Identify the four aspects of accessible language—Availability & Options, Simplification, Language Delivery, and Expansive vs. Contractive Language—by matching each aspect to its correct description or example.
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Select the most appropriate communication option(s) for a given client profile (e.g., interpreter, plain-language handout, visual aid) to support availability & options.
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Choose the best simplification strategy for a complex instruction (e.g., break into steps, remove extra info, use visuals) to improve clarity.
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Distinguish effective from ineffective language delivery choices (e.g., font size/amount of text, pacing/volume, tone/pronunciation) and select the adjustment that improves comprehension.
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Identify jargon and acronyms in sample statements and select the clearest plain-language alternative, and recognize likely negative impacts on clients when accessible language is not used.
Learning Outcomes
By the end of this course, you will be able to…
THE COURSE CURRICULUM
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0.1 - Our "SPA™ Course Methodology - Keeping You Engaged!
1.1 - Course Overview
1.2 Getting Acquainted - Learn About CircleUp, Your Training, & Logistics
1.3 Training Series Overview - Cultural Competency Uncovered Parts 1-4
1.4 What's Your Starting Point?
1.5 - Workbook Assignment - What's Your Starting Point
1.6 Let's get started!
Chapter 1 Notes & Reflections Workbook
2.1 The Basics - Accessible? What does this mean?!
2.2 - Workbook Assignment - Your Earliest Understanding of "Accessible"
2.3 - Aspect 1 - Availability & Options
2.4 - Workbook Assignment - Aspect 1 - Availability & Options
2.5 Aspect 2 - Simplification
2.6 - Workbook Assignment - Aspect 2 - Simplification
2.7 Aspect 3 - Language Delivery & Aspect 4 - Expansive VS Contractive Language
2.8 - Workbook Assignment - Aspect 3 & 4 Group Reflection!
2.9 Aspect 4 - Expansive Vs. Contractive Language Results! (Read at least 3 responses!)
2.10 - Workbook Activity - Aspect 4 Group Response Reflection (Question
3.1 Accessible Language Don'ts
3.2 Workbook Activity - Accessible Language Don'ts
3.3 Recap - Accessible Language Don'ts
3.4 Accessible Language - The Impacts & What Romello Should Change!
3.5 Workbook Activity - What Could Romello Do Differently?
3.6 What Could Romello Do Analysis
3.7 Accessible Language Do's -Romello's Redemption
3.8 - Workbook Activity - Romello's Redemption?
3.9 - Romello's Redemption Recap & Impacts
4.1 Accessible Language Best Practices
4.2 Reflecting on Barriers to Accessible Language
4.3 - Summary - Barriers to Accessible Language
4.4 Course Closing
Final Test
4.5 Final Training Evaluation
4.6 Google Reviews, Certificates, & Coupons!
Instructor(s)
Co-Founder | Senior Restorative Justice Practitioner | Senior Mediator Tiffany Hoang
Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant | Cultural Competency Expert
Tiffany Hoang is a restorative justice and DEI practitioner, mediator, and trainer who has designed and facilitated hundreds of trainings for thousands of people across the U.S., including service coordinators, educators, corporate staff, and nonprofit professionals. As co-founder of CircleUp Education, she brings over a decade of experience supporting organizations in building practical, community-rooted approaches to conflict resolution, equity, and restorative practices. Her work draws on a background in Peace and Conflict Studies from UC Berkeley, formal training in mediation and yoga, and years of hands-on experience coaching teams and developing training programs. Tiffany also incorporates elements of improvisation and experiential learning to create real-world scenarios that help participants build applicable skills. As a first-generation Vietnamese American, she brings lived experience and a thoughtful perspective to her work, with attention to culture, context, and the practical needs of diverse communities.
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