CEU COURSE

INSTRUCTOR TIFFANY HOANG PRESENTS:

Part 1 - Accessible Language In Action

2 HOURS of DSS CEUs  ●  4 Chapters  ●  90 Minutes of Video

Unlock the power of accessible language in communication with "Accessible Language in Action." This self-paced course equips participants with practical tools to effectively engage diverse populations, tailor communication and foster respect.

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THE COURSE CURRICULUM

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0.1 - Our "SPA™ Course Methodology - Keeping You Engaged!
1.1 - Course Overview
1.2 Getting Acquainted - Learn About CircleUp, Your Training, & Logistics
1.3 Training Series Overview - Cultural Competency Uncovered Parts 1-4
1.4 What's Your Starting Point?
1.5 - Workbook Assignment - What's Your Starting Point
1.6 Let's get started!
Chapter 1 Notes & Reflections Workbook
2.1 The Basics - Accessible? What does this mean?!
2.2 - Workbook Assignment - Your Earliest Understanding of "Accessible"
2.3 - Aspect 1 - Availability & Options
2.4 - Workbook Assignment - Aspect 1 - Availability & Options
2.5 Aspect 2 - Simplification
2.6 - Workbook Assignment - Aspect 2 - Simplification
2.7 Aspect 3 - Language Delivery & Aspect 4 - Expansive VS Contractive Language
2.8 - Workbook Assignment - Aspect 3 & 4 Group Reflection!
2.9 Aspect 4 - Expansive Vs. Contractive Language Results! (Read at least 3 responses!)
2.10 - Workbook Activity - Aspect 4 Group Response Reflection (Question
3.1 Accessible Language Don'ts
3.2 Workbook Activity - Accessible Language Don'ts
3.3 Recap - Accessible Language Don'ts
3.4 Accessible Language - The Impacts & What Romello Should Change!
3.5 Workbook Activity - What Could Romello Do Differently?
3.6 What Could Romello Do Analysis
3.7 Accessible Language Do's -Romello's Redemption
3.8 - Workbook Activity - Romello's Redemption?
3.9 - Romello's Redemption Recap & Impacts
4.1 Accessible Language Best Practices
4.2 Reflecting on Barriers to Accessible Language
4.3 - Summary - Barriers to Accessible Language
4.4 Course Closing
Final Test
4.5 Final Training Evaluation
4.6 Google Reviews, Certificates, & Coupons!

Instructor(s)

Co-Founder | Senior Restorative Justice Practitioner | Senior Mediator Tiffany Hoang

Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant | Cultural Competency Expert Tiffany Hoang is a restorative justice and DEI practitioner, mediator, and trainer who has designed and facilitated hundreds of trainings for thousands of people across the U.S., including service coordinators, educators, corporate staff, and nonprofit professionals. As co-founder of CircleUp Education, she brings over a decade of experience supporting organizations in building practical, community-rooted approaches to conflict resolution, equity, and restorative practices. Her work draws on a background in Peace and Conflict Studies from UC Berkeley, formal training in mediation and yoga, and years of hands-on experience coaching teams and developing training programs. Tiffany also incorporates elements of improvisation and experiential learning to create real-world scenarios that help participants build applicable skills. As a first-generation Vietnamese American, she brings lived experience and a thoughtful perspective to her work, with attention to culture, context, and the practical needs of diverse communities.

Enhance Your Accessible Language Skills & Get Your CEUs Today!