Cultural Competency in Action

May 23rd, 2025 | 9am-11am PST

    1. 1.1 Meet Your Trainer - Tiffany Hoang | Senior Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant

      FREE PREVIEW

    2. 1.2 Course Overview - What To Expect

    3. 1.3 Training Guidelines - Logistics

    4. 1.4 Guidelines - Be Tech Ready! Update Zoom, Test Your Mic & Video

    5. 1.5 Training Guidelines - Learning Environment

    6. 1.6 Training Guidelines Signature (Required Before You Attend Course)

    1. Chapter 2 - Your Zoom Course Awaits!

    1. You Did It! - After Training Instructions

    2. Supplemental Training Materials

    3. REQUIRED - TRAINING EVALUATION

Limited Spots Available

  • $64.95
  • 10 lessons
  • 2 Hour Course
  • Additional Details
  • Web Camera On Required

Course Description

In Cultural Competency in Action, you’ll dive into hands-on practice using powerful engagement tools—like our Cultural Competency CUE Cards and Values/Needs Exploration—designed to foster culturally respectful and inclusive conversations. Through role play, real-world application, and meaningful reflection, you’ll build confidence in practicing cultural humility, inclusive dialogue, and relationship-building skills that translate into everyday interactions. This course empowers service providers—and anyone who works with people from different cultures—to lead with inclusion, curiosity, and care.

  • Understand the difference between Traditional Cultural Competency and Cultural Comeptency 2.0

  • Learn tools to apply cultural humility in real-world client conversations

  • Adapt engagement practices to meet diverse cultural needs

  • Strengthen relationships with the people you serve by learning how to inquire about culture in a respectful way

  • Practice guiding activites to learn about people's values and needs to enhance respect, understanding, and communication

  • Reinforce active listening and respectful communication skills using a structured tool to guide cultural conversations

Sign up today and take your cultural competency skills to the next level! ✨

*Limited Spaces Available

Enroll today

Meet Your Instructor

Diversity, Equity, Inclusion, Restorative Trainer Charlotte Lichens

Charlotte Lichens is a pivotal member of the CircleUp Education training team, known for her grounding presence and skillful delivery. She has facilitated hundreds of cultural competency and DEI trainings for thousands of employees across cities, agencies, and organizations. Charlotte is also a key contributor to restorative practices work in schools, helping teams build stronger, more inclusive communities through innovative and memorable circles. With a background in psychology and cross-cultural studies, she brings depth, empathy, and clarity to every space she holds.