Cultural Competency in Action

May 23rd, 2025 | 9am-11am PST

    1. 1.1 Meet Your Trainer - Tiffany Hoang | Senior Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant

      FREE PREVIEW

    2. 1.2 Course Overview - What To Expect

    3. 1.3 Training Guidelines - Logistics

    4. 1.4 Guidelines - Be Tech Ready! Update Zoom, Test Your Mic & Video

    5. 1.5 Training Guidelines - Learning Environment

    6. 1.6 Training Guidelines Signature (Required Before You Attend Course)

    1. Chapter 2 - Your Zoom Course Awaits!

    1. You Did It! - After Training Instructions

    2. Supplemental Training Materials

    3. REQUIRED - TRAINING EVALUATION

Limited Spots Available

  • $64.95
  • 10 lessons
  • 2 Hour Course
  • Additional Details
  • Web Camera On Required

Course Description

In Cultural Competency in Action, you’ll dive into hands-on practice using powerful engagement tools—like our Cultural Competency CUE Cards and Values/Needs Exploration—designed to foster culturally respectful and inclusive conversations. Through role play, real-world application, and meaningful reflection, you’ll build confidence in practicing cultural humility, inclusive dialogue, and relationship-building skills that translate into everyday interactions. This course empowers service providers—and anyone who works with people from different cultures—to lead with inclusion, curiosity, and care.

  • Understand the difference between Traditional Cultural Competency and Cultural Comeptency 2.0

  • Learn tools to apply cultural humility in real-world client conversations

  • Adapt engagement practices to meet diverse cultural needs

  • Strengthen relationships with the people you serve by learning how to inquire about culture in a respectful way

  • Practice guiding activites to learn about people's values and needs to enhance respect, understanding, and communication

  • Reinforce active listening and respectful communication skills using a structured tool to guide cultural conversations

Sign up today and take your cultural competency skills to the next level! ✨

*Limited Spaces Available

Enroll today

Meet Your Instructor

Training & Customer Success Lead Charlotte Lichens

Lead Trainer | Restorative Justice Practitioner | Diversity Equity Inclusion Trainer | Cultural Competency Expert Charlotte Lichens is a dynamic and grounding force on the CircleUp Education training team, serving as a Lead Trainer with a remarkable ability to turn complex topics into deeply relatable learning moments. With a background in psychology and cross-cultural studies, Charlotte has delivered hundreds of high-impact trainings on cultural competency, implicit bias, restorative justice, and communication skills to thousands of employees across schools, city governments, regional centers, and small businesses. Her facilitation style blends charisma, clarity, and compassion—making even the most challenging DEI topics accessible and engaging. Charlotte is especially skilled at helping participants connect big-picture ideas to their everyday work, using real-world examples and interactive strategies that spark insight and reflection. She’s also a core contributor to CircleUp’s restorative practices work in schools, where she designs and leads innovative, memorable circle experiences that build inclusion and connection among students and staff. Whether working with large organizations or small teams, Charlotte consistently creates safe, energizing spaces where learning feels personal, relevant, and transformative.