Restorative Conversations
Listening and Empathy Skills to Hold Space and Navigate Low- to Medium-Intensity Conflicts
May 1st, 2025 | 9am-1130am PST
1.1 Meet Your Trainer - Tiffany Hoang | Senior Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant
FREE PREVIEW1.2 Course Overview - What To Expect
1.3 Training Guidelines - Logistics
1.4 Guidelines - Be Tech Ready! Update Zoom, Test Your Mic & Video
1.5 Training Guidelines - Learning Environment
1.6 Training Guidelines Signature (Required Before You Attend Course)
You Did It! - After Training Instructions
Supplemental Training Materials
REQUIRED - TRAINING EVALUATION
Restorative Conversations offers powerful tools for supporting others through challenging conversations. You'll learn how to actively listen, reflect feelings, and identify the core needs behind a conflict—all while staying grounded and present. This course is ideal for anyone who wants to guide individuals through moments of tension and toward restoration, whether in school settings, workplaces, or community-based work. You'll see real examples, practice in a supportive space, and leave with practical strategies that make a difference.
Understand and apply a step-by-step framework for leading restorative conversations with confidence
Develop advanced paraphrasing and active listening techniques
Learn techniques that ensure people feel genuinely heard and supported
Strengthen skills for de-escalating tension and navigating difficult situations with care
Recognize and avoid common mistakes in restorative conversations
Identify needs-based next steps to ensure your restorative conversations are truly restorative
Gain live practice and coaching on how to use these skills in real-time with others
*Limited Spaces Available