Cultural Competency Conversations

April 24th, 2025 | 9am-11am PST

    1. 1.1 Meet Your Trainer - Tiffany Hoang | Senior Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant

      FREE PREVIEW

    2. 1.2 Course Overview - What To Expect

    3. 1.3 Training Guidelines - Logistics

    4. 1.4 Guidelines - Be Tech Ready! Update Zoom, Test Your Mic & Video

    5. 1.5 Training Guidelines - Learning Environment

    6. 1.6 Training Guidelines Signature (Required Before You Attend Course)

    1. Chapter 2 - Your Zoom Course Awaits!

    1. You Did It! - After Training Instructions

    2. Supplemental Training Materials

    3. REQUIRED - TRAINING EVALUATION

Limited Spots Available

  • $64.95
  • 10 lessons
  • 2 Hour Course
  • Additional Details
  • Web Camera On Required

Course Description

This engaging training equips service professionals with the skills to hold meaningful, culturally competent conversations. Through guided practice and real-world scenarios, you’ll explore the power of dialogue, challenge assumptions, and build confidence using tools that center equity and inclusion. By the end, you’ll be able to assess cultural needs and avoid bias while creating stronger, more respectful relationships with those you serve.

  • Practice culturally responsive conversation skills that foster trust and inclusion

  • Learn the three aspects of cultural humility and how they apply in service settings

  • Know how to respond in cultural situations that challenge your own cultural norms, beliefs, and practices

  • Apply a framework for Cultural Competency Conversations in service contexts

  • Practice respectful questioning techniques that clarify misunderstandings and prevent culture related conflicts

Sign up today! Get ready to strengthen your cultural conversation skills! 💬

*Limited Spaces Available

Enroll today

Meet Your Instructor

Diversity, Equity, Inclusion, Restorative Trainer Charlotte Lichens

Charlotte Lichens is a pivotal member of the CircleUp Education training team, known for her grounding presence and skillful delivery. She has facilitated hundreds of cultural competency and DEI trainings for thousands of employees across cities, agencies, and organizations. Charlotte is also a key contributor to restorative practices work in schools, helping teams build stronger, more inclusive communities through innovative and memorable circles. With a background in psychology and cross-cultural studies, she brings depth, empathy, and clarity to every space she holds.