Cultural Competency Conversations

April 24th, 2025 | 9am-11am PST

    1. 1.1 Meet Your Trainer - Tiffany Hoang | Senior Restorative Justice & DEI Practitioner | Mediator | Trainer & Consultant

      FREE PREVIEW

    2. 1.2 Course Overview - What To Expect

    3. 1.3 Training Guidelines - Logistics

    4. 1.4 Guidelines - Be Tech Ready! Update Zoom, Test Your Mic & Video

    5. 1.5 Training Guidelines - Learning Environment

    6. 1.6 Training Guidelines Signature (Required Before You Attend Course)

    1. Chapter 2 - Your Zoom Course Awaits!

    1. You Did It! - After Training Instructions

    2. Supplemental Training Materials

    3. REQUIRED - TRAINING EVALUATION

Limited Spots Available

  • $64.95
  • 10 lessons
  • 2 Hour Course
  • Additional Details
  • Web Camera On Required

Course Description

This engaging training equips service professionals with the skills to hold meaningful, culturally competent conversations. Through guided practice and real-world scenarios, you’ll explore the power of dialogue, challenge assumptions, and build confidence using tools that center equity and inclusion. By the end, you’ll be able to assess cultural needs and avoid bias while creating stronger, more respectful relationships with those you serve.

  • Practice culturally responsive conversation skills that foster trust and inclusion

  • Learn the three aspects of cultural humility and how they apply in service settings

  • Know how to respond in cultural situations that challenge your own cultural norms, beliefs, and practices

  • Apply a framework for Cultural Competency Conversations in service contexts

  • Practice respectful questioning techniques that clarify misunderstandings and prevent culture related conflicts

Sign up today! Get ready to strengthen your cultural conversation skills! 💬

*Limited Spaces Available

Enroll today

Meet Your Instructor

Training & Customer Success Lead Charlotte Lichens

Lead Trainer | Restorative Justice Practitioner | Diversity Equity Inclusion Trainer | Cultural Competency Expert Charlotte Lichens is a dynamic and grounding force on the CircleUp Education training team, serving as a Lead Trainer with a remarkable ability to turn complex topics into deeply relatable learning moments. With a background in psychology and cross-cultural studies, Charlotte has delivered hundreds of high-impact trainings on cultural competency, implicit bias, restorative justice, and communication skills to thousands of employees across schools, city governments, regional centers, and small businesses. Her facilitation style blends charisma, clarity, and compassion—making even the most challenging DEI topics accessible and engaging. Charlotte is especially skilled at helping participants connect big-picture ideas to their everyday work, using real-world examples and interactive strategies that spark insight and reflection. She’s also a core contributor to CircleUp’s restorative practices work in schools, where she designs and leads innovative, memorable circle experiences that build inclusion and connection among students and staff. Whether working with large organizations or small teams, Charlotte consistently creates safe, energizing spaces where learning feels personal, relevant, and transformative.